Airbnb's new house rules have split hosts and guests over who should do the cleaning work after a stay. The updated guidelines apply to bookings made globally from 20 November. Hosts can now set seven standard house rules and add other "reasonable" requests, but they can no longer ask guests to do jobs normally carried out by cleaners, including washing and putting away dishes, stripping beds and taking rubbish off site.

Airbnb host Lisa Clewes, who runs a holiday let in Wales, says a group of guests left the property "in a complete mess" after a dinner party, with broken glasses, drink cans on the floor, pans of food on the table and fish guts in the garden. She says it typically takes cleaners four hours to turn around her three-bedroom property. She fears extra mess could mean hiring more cleaners and raising costs, which she says may be passed on to guests.

Guest Jessica Newhook says she was given long checkout lists despite paying a $250 (£187) cleaning fee for a family reunion in Florida. She says the new changes are a relief. "It is getting to the point where a hotel is cheaper and I know what to expect."

Krissi Foskett, a Glasgow cleaning company owner who also stays in Airbnb properties, says she paid a £35 cleaning fee during a recent stay in Stafford but was still asked to strip beds, do laundry and carry rubbish to a recycling area. She says she does not mind being considerate but says hosts should not pass on professional cleaning costs. "If you're running an Airbnb as a business, professional cleaning is a cost of doing business."

Anthony Marsh, who co-owns a North Yorkshire cabin retreat with his husband, says the rules have led him to reduce the number of his properties listed on Airbnb from five to two. He says the company "has effectively given guests permission to come and leave properties a tip, and a host can't do anything about it." Data from AirROI cited in the report shows 63.2% of Airbnb listings charge a cleaning fee, with an average cost of £55.

Matt Prosz, who manages Airbnb properties full-time, says the update will improve the guest experience without changing how most people behave.